PRIVACY POLICY
Effective Date: June 11, 2026
This Privacy Policy explains how Hi Lo Design Co LLC (“Hi Lo,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website at go-hilo.com or contact us through our inquiry forms. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information you voluntarily provide when you fill out our contact or inquiry forms, including your name, email address, business name, and any details you share about your project. We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site. This data is collected through standard web analytics tools including Google Analytics.
How We Use Your Information
We use the information we collect to respond to your inquiries and communicate with you about potential or active projects, to improve our website and understand how visitors interact with our content, and to send relevant follow-up communications related to our services. We do not sell, rent, or share your personal information with third parties for their marketing purposes. From time to time, we may also send marketing emails about our services, work, or resources we think may be of interest to you. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to analyze site traffic and understand visitor behavior. You may disable cookies through your browser settings, though doing so may affect your experience on our site. By continuing to use our website, you consent to our use of cookies as described in this policy.
Third-Party Services
We use third-party tools to operate our website and manage client inquiries, including Google Analytics for website analytics and Dubsado for client intake and project management. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party providers.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. If you would like us to delete your information, please contact us at [email protected].
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us at [email protected] and we will respond in a timely manner.
Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
Hi Lo Design Co LLC | [email protected] | go-hilo.com